Tel: (0191) 281 0980 | Fax: (0191) 240 2656
Customer area
Welcome to the Grosvenor Residential customer area. Here you will find important information so you know what to do in an emergency. Also, you will be able to log any maintenance requests you may need to make us aware of.
Emergency information
What to do in event of a fire
- Warn other members of the house
- Crawl low and fast to escape smoke 'Get Down, Get Low, Get Out'
- Shut doors behind you to slow the spread of fire
- Meet at the planned meeting place
- Once out, stay out - never go back inside
- Phone the Fire Service from a safe phone
- Tell the fire service your: house number, street and post code
- Wait for the Fire Service to arrive and tell them where the fire is and if anyone is still inside.
What to do if you smell gas
- DON'T smoke or light matches
- DON'T turn electrical switches on or off
- DO put out naked flames
- DO open doors and windows
- DO keep people away from the affected area
- DO turn off the meter at the control valve
- DO call Transco's emergency gas service on 0800 111 999
Maintenance requests
Our Accommodation
Grosvenor Residential has the highest standard of properties offering a wide range of well presented, well maintained, fully furnished student properties.
Where to drink
Spy Bar, Smart designer bar & lounge that is well suited to the upmarket Jesmond.
Where to eat
Spago, Style and elegance are the keywords in this new Italian. There are no candle wax-dripping wine bottle to be seen anywhere!